Privacy Policy

Effective: May 19, 2026 · Last updated: May 19, 2026

This Privacy Policy explains how Reddy ("Reddy", "we", "us", or "our") collects, uses, and shares information when you use the Reddy mobile application and related services (collectively, the "Service").

Reddy is a marketplace that connects skilled-trades professionals in British Columbia, Canada with clients who want to hire them. By using the Service you agree to the practices described below.

1. Who we are

Reddy is operated from British Columbia, Canada. We are the controller of personal information collected through the Service.

Privacy contact: Reddybcinfo@gmail.com

2. Information we collect

2.1 Information you give us

• Account details. When you sign up we collect your phone number (used for one-time-passcode sign-in) and a display name. You may optionally add an email address and a profile photo.
• Pro account details. If you create a Pro profile we collect your trade, your certification status (Red Seal, Journeyperson, or Apprentice), and — if you submit yourself for Red Seal verification — your legal name and SkilledTradesBC certificate number. You may also provide a bio, your hourly-rate range, a home base location, a service radius, and portfolio photos.
• Client account details. If you create a Client profile we collect whether you are a homeowner or contractor, and (for contractors) optionally a company name and BC contractor licence number.
• Postings. When you post a job or gig we collect the title, description, trade, required level, location (city plus a precise point you choose), an optional street address (kept private and not displayed publicly), budget, duration, urgency, and any photos you attach.
• Messages. We store the messages and attachments you send to other users through the in-app chat.
• Reviews and ratings. We store the star ratings and written reviews you leave for other users after a job, and the reviews left for you.
• Support requests. If you email us we keep the contents of your message so we can respond.

2.2 Information collected automatically

• Device location. If you grant the location permission, the app uses your device location to (a) show postings near you, and (b) let you drop a pin for your job site or service area. Precise location is sent to our backend only when you take an action that needs it. We do not track your location in the background.
• Usage and diagnostic data. Standard request metadata such as the time of a request and a coarse error log so we can keep the Service running. We do not use third-party advertising or analytics SDKs.
• Push tokens. If you enable push notifications we store the Expo push token issued to your device so we can send you notifications about messages and matches.

2.3 Information we do not collect

We do not collect government-issued ID, payment card numbers, health information, contacts lists, photos library beyond what you explicitly upload, microphone audio, or precise background location.

3. How we use your information

We use your information to:

• create and operate your account, including phone-OTP sign-in;
• show postings, Pros, and Clients near you;
• verify Red Seal status by submitting your legal name and certificate number to the public SkilledTradesBC registry (see section 4);
• deliver in-app messages, push notifications, and reviews;
• prevent fraud, abuse, and violations of our Terms;
• respond to your support requests; and
• comply with legal obligations.

We do not sell your personal information. We do not use your personal information for advertising.

4. How we share your information

We share information only as described below.

4.1 With other Reddy users

Your display name, profile photo, active mode (Pro/Client), trade, verification badge, hourly-rate range, bio, portfolio photos, star rating, review count, posting contents, posting location (city and the point you chose, not the private street address), and the messages you send are visible to the users you interact with on the Service.

4.2 With service providers we use to run Reddy

• Supabase — database and authentication hosting (data stored in us-west-1, United States).
• Twilio — sends the SMS one-time-passcode to your phone for sign-in.
• Expo — delivers push notifications.
• Cloudflare — hosts this website.

These providers process information only on our instructions and under written agreements that require them to protect it.

4.3 With SkilledTradesBC (for Red Seal verification only)

When you submit yourself for Red Seal verification, we send your legal name and certificate number to the public SkilledTradesBC online registry at skilledtradesbc.ca to confirm that the certificate is valid and active. SkilledTradesBC is operated by the Government of British Columbia. We store the result of that lookup.

4.4 For legal reasons

We may disclose information if we believe in good faith that it is necessary to comply with a law, court order, or lawful request, to enforce our Terms, or to protect the rights, safety, or property of Reddy, our users, or the public.

4.5 In a business transfer

If Reddy is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5. Where your information is stored

Reddy's databases are hosted by Supabase in the United States (us-west-1 region). Some of our service providers may process information in other countries. By using the Service you understand that your information will be transferred to and processed in countries other than your own.

6. How long we keep your information

We keep your account information for as long as your account is active. When you delete your account (see section 9) we delete or anonymize your personal information within 30 days, except where we are required to keep it longer for legal, accounting, fraud-prevention, or dispute-resolution purposes. Messages you sent remain visible to the other participant in the conversation, but with your name and photo replaced by "Deleted user".

7. Security

We use industry-standard measures to protect your information, including TLS in transit, encryption at rest, row-level security policies in our database, and access controls. No system is perfectly secure; if we become aware of a breach affecting your personal information we will notify you and applicable regulators as required by law.

8. Your rights

Depending on where you live (including under British Columbia's PIPA and Canada's PIPEDA), you may have the right to:

• access the personal information we hold about you;
• correct inaccurate information;
• delete your account and the personal information associated with it;
• withdraw consent for processing where consent is the basis;
• complain to the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca) or to the Office of the Privacy Commissioner of Canada (priv.gc.ca).

To exercise these rights, email Reddybcinfo@gmail.com.

9. Deleting your account

You can delete your account at any time:

• In the app: open your Profile, tap Edit, then Delete account.
• From the web: reddybc.ca/delete-account

Deletion is permanent. We will remove your profile, postings, portfolio photos, push token, and verification record within 30 days. Messages you sent will remain visible to the other participant in the conversation with your name and photo replaced by "Deleted user". Reviews you posted about other users will remain but be attributed to "Deleted user". Aggregated and de-identified data may be retained.

10. Children

Reddy is not intended for anyone under the age of majority in their province or territory of residence (19 in British Columbia). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at Reddybcinfo@gmail.com and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes we will notify you in the app or by email before the changes take effect. The "Last updated" date at the top of this policy indicates when it was last revised.

12. Contact us

Reddybcinfo@gmail.com
Reddy — British Columbia, Canada